Shipping Policy
SHIPPING
We provide shipping services through USPS. Our normal processing time is 2 - 5 business days except for weekends, holidays, and during sales when we get more orders than usual. DURING THESE PERIODS EXPECT UP TO THE 20 BUSINESS DAYS TO PROCESS YOUR ORDER. We apologize for the inconvenience for shipping during these times and thank you for your patience.
We process and ship orders Monday - Friday. Orders placed on Fridays after 1 pm will be processed the following business day. Once an order is received and processed an email will be sent out with tracking information. We do not ship on weekends and holidays. Please make sure your shipping address is listed correctly. Once your package has been shipped, Nature's Little Secret LLC is not responsible for lost, stolen, or delivery delay of packages. If you want signature confirmation, please contact us before your purchase.
INTERNATIONAL SHIPPING
We currently shipping internationally. International shipping can take 2 - 3x longer than domestic shipping but we work hard to ship your order out quickly to help improve your delivery time. All international orders are shipped via UPS.
Customs & Vat Fees: We are not responsible for taxes/VAT, customs fees, or other related fees. The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you.
It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery.
We are not responsible for any lost, stolen, or damaged orders. If your order is lost, stolen, or damaged, please file a UPS claim to receive a full refund.
Please note: We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.