When your order arrives, please inspect the package for any damage that may have occurred during shipment. If any damage occurred to your product, please send photo of package and damaged item(s) within 7 days to and we will gladly mail your replacement item(s). We do not offer refunds for damaged items.
If a package is returned to our warehouse as undeliverable, you will be contacted via email or phone for address verification. If we do not receive a response within 5 days, you will be issued a refund for the amount of your purchase (shipping will not be included). If you choose to have your package reshipped, there will be additional shipping fee due prior to shipping.
LOST / STOLEN PACKAGE
If your package has been lost or stolen, please file a claim with
USPS at (800) 275-8777.
If you decide that you no longer want your hair goodies, please contact us within 24 hours at firstname.lastname@example.org to cancel your order and receive a full refund.
If you have any questions about our policy, please contact us at email@example.com.