frequently asked questions
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Still have a question after
reading our FAQ's? Contact us at info@natureslittlesecret.net
General FAQ's
You will receive an email with your shipping confirmation and tracking details. Have more questions? Reach out to us at info@natureslittlesecret.net, and we’ll be happy to assist! You can also find our shipping time frame on your order confirmation and in the shipping section of our website.
You can cancel your order within 48 hours of placing it. If you need to proceed with a cancellation, we’re sorry to see you go! Please contact us at info@natureslittlesecret.net, and we’ll be happy to assist.
We do not accept returns, or refunds at this time. However, we offer store credit and/or rewards points within 30 days of delivery.
Since all of our products are freshly handmade, we kindly ask that you select your items carefully before placing your order. If you’re not satisfied with your purchase, we will happily issue store credit and/or reward points within 30 days of delivery. This way, you can explore other products from our collection, keep what you purchased—no need for frustrating trips to the post office!
Please contact us immediately at info@natureslittlesecret.com. In some cases, we may be able to update your address if your order hasn’t been processed yet.
Nature's Little Secret is not responsible for lost or stolen shipments. You will need to file a claim directly with the carrier. Once your claim is filed, please contact us at info@natureslittlesecret.net with your claim number and details about your situation.
For added peace of mind, you can purchase shipping insurance at checkout for a small fee. If your insured order is lost or stolen, we’ll send out a replacement right away.
Reach out to our customer service team at info@natureslittlesecret.net. To assist you quickly, please have photos of the damage ready to share—we’ll handle the rest from there!
iNGREDIENT & PRODUCT FAQ'S
Our products are not 100% natural. While we prioritize high-quality natural ingredients, it's important to note that no water-based product sold to consumers can be entirely natural due to the need for preservatives to ensure safety and shelf life. We blend natural ingredients with some safe and effective synthetics to enhance performance and stability. If you have any specific ingredient questions or concerns, please feel free to reach out!
While our products are not sulfate-free, they are free from SLS and SLES. We ensure that our formulations do not contain harsh, hair-stripping solvents. Our shampoos create gentle suds that effectively cleanse your hair and scalp, making for a great wash day! Even while cleaning, our products hydrate, condition, nourish, and moisturize your hair.
Yes! No animals were harmed
in the making of these products. We test all of our products on people with wavy, curly, coily and tightly textured hair perfecting on us humans and
never on animals.
Our products are silicone free.
Our hair care products are truly unique because they are crafted with the expertise and passion of our owner and founder, Sharnae Williams. With her experience behind the chair, Sharnae is highly specific and detail-oriented in developing each product, ensuring that they meet the highest standards of quality and effectiveness.
She understands the unique needs of various hair types and knows exactly what to look for in formulations that nourish and enhance natural beauty. This dedication to precision, combined with our commitment to using high-quality, carefully selected ingredients, sets our products apart from others in the market. Experience the difference that expertise and passion can make for your hair care routine!
No one understands your hair better than you, so the choice is ultimately yours. Every NLS product has been formulated with hydration and conditioning as key benefits, recognizing that natural hair often struggles to retain moisture.
Our Healthy Hair Regimen Bundle is an excellent option, featuring a gentle yet effective cleansing shampoo, a hydrating conditioner, a moisture/light protein balancing conditioner (because every hair type needs protein to thrive), and our moisturizing leave-in conditioner. Together, these products provide the nourishment and moisture your hair craves!
While our Herbal Hair & Scalp Oil is formulated to nourish and support a healthy scalp, promote moisture, and strengthen hair, individual results may vary. Hair growth is influenced by various factors, including genetics, overall health, and hair care practices. Our oil can help create an optimal environment for hair growth by providing essential nutrients and hydration, but consistent use, along with a healthy hair care routine, is key to achieving the best results. If you have specific concerns about hair growth, feel free to reach out for personalized advice!
If you are experiencing hair loss, please consult with your doctor.
We recommend that you stop using the product and consult your physician or healthcare provider right away. Once you've done that, please inform us of the product you used and the reaction you experienced by contacting us at info@natureslittlesecret.net. We also suggest performing a patch test before using any new product, especially if you believe you may have heightened sensitivity.
To initiate a return:
- Kindly reach out to us at info@natureslittlesecret.net to initiate the return process.
- Include your full name and order number for reference.
- Upon receipt of the returned product, we will promptly issue a store credit equivalent to the product's purchase price, minus any incurred shipping and handling fees.
Please note that the customer is responsible for covering all return shipping charges and associated fees. Your satisfaction is of paramount importance to us, and we are committed to ensuring your experience with us is nothing short of exceptional.
DAMAGED ITEMS
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If any damage occurred to your product, please send photo of package and damaged item(s) within 7 days to and we will gladly mail your replacement item(s).
UNDELIVERABLE PACKAGES
If a package is returned to our warehouse as undeliverable, you will be contacted via email or phone for address verification. If we do not receive a response within 5 days, you will be issued a refund for the amount of your purchase (shipping will not be included). If you choose to have your package reshipped, there will be additional shipping fee due prior to shipping.
LOST / STOLEN PACKAGE
If your package has been lost or stolen, please file a claim with
USPS at https://onlineclaims.usps.com
CANCELLATIONS
Before submitting your order, please check to make sure it is correct. Please notify us within 24 hours after you make your purchase if you would like to cancel your order. After 24 hours, your order will start processing so we will not be able to cancel. During sales and promotions, ALL SALES ARE FINAL.
REFUNDS
Refunds are only issued if a product arrives damaged and you don't wish to have a replacement sent out.
If you have any questions about our policy, please contact us at info@natureslittlesecret.net.