frequently asked questions
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reading our FAQ's? Contact us at info@natureslittlesecret.net
General FAQ's
You will receive an email with your shipping confirmation and tracking details. Have more questions? Reach out to us at info@natureslittlesecret.net, and we’ll be happy to assist! You can also find our shipping time frame on your order confirmation and in the shipping section of our website.
You can cancel your order within 48 hours of placing it. If you need to proceed with a cancellation, we’re sorry to see you go! Please contact us at info@natureslittlesecret.net, and we’ll be happy to assist.
We do not accept returns, or refunds at this time. However, we offer store credit and/or rewards points within 30 days of delivery.
Since all of our products are freshly handmade, we kindly ask that you select your items carefully before placing your order. If you’re not satisfied with your purchase, we will happily issue store credit and/or reward points within 30 days of delivery. This way, you can explore other products from our collection, keep what you purchased—no need for frustrating trips to the post office!
Please contact us immediately at info@natureslittlesecret.com. In some cases, we may be able to update your address if your order hasn’t been processed yet.
Nature's Little Secret is not responsible for lost or stolen shipments. You will need to file a claim directly with the carrier. Once your claim is filed, please contact us at info@natureslittlesecret.net with your claim number and details about your situation.
For added peace of mind, you can purchase shipping insurance at checkout for a small fee. If your insured order is lost or stolen, we’ll send out a replacement right away.
Reach out to our customer service team at info@natureslittlesecret.net. To assist you quickly, please have photos of the damage ready to share—we’ll handle the rest from there!
iNGREDIENT & PRODUCT FAQ'S
Our products are not 100% natural. While we prioritize high-quality natural ingredients, it's important to note that no water-based product sold to consumers can be entirely natural due to the need for preservatives to ensure safety and shelf life. We blend natural ingredients with some safe and effective synthetics to enhance performance and stability. If you have any specific ingredient questions or concerns, please feel free to reach out!
While our products are not sulfate-free, they are free from SLS and SLES. We ensure that our formulations do not contain harsh, hair-stripping solvents. Our shampoos create gentle suds that effectively cleanse your hair and scalp, making for a great wash day! Even while cleaning, our products hydrate, condition, nourish, and moisturize your hair.
Yes! No animals were harmed
in the making of these products. We test all of our products on people with wavy, curly, coily and tightly textured hair perfecting on us humans and
never on animals.
Our products are silicone free.
Our hair care products are truly unique because they are crafted with the expertise and passion of our owner and founder, Sharnae Williams. With her experience behind the chair, Sharnae is highly specific and detail-oriented in developing each product, ensuring that they meet the highest standards of quality and effectiveness.
She understands the unique needs of various hair types and knows exactly what to look for in formulations that nourish and enhance natural beauty. This dedication to precision, combined with our commitment to using high-quality, carefully selected ingredients, sets our products apart from others in the market. Experience the difference that expertise and passion can make for your hair care routine!
No one understands your hair better than you, so the choice is ultimately yours. Every NLS product has been formulated with hydration and conditioning as key benefits, recognizing that natural hair often struggles to retain moisture.
Our Healthy Hair Regimen Bundle is an excellent option, featuring a gentle yet effective cleansing shampoo, a hydrating conditioner, a moisture/light protein balancing conditioner (because every hair type needs protein to thrive), and our moisturizing leave-in conditioner. Together, these products provide the nourishment and moisture your hair craves!
While our Herbal Hair & Scalp Oil is formulated to nourish and support a healthy scalp, promote moisture, and strengthen hair, individual results may vary. Hair growth is influenced by various factors, including genetics, overall health, and hair care practices. Our oil can help create an optimal environment for hair growth by providing essential nutrients and hydration, but consistent use, along with a healthy hair care routine, is key to achieving the best results. If you have specific concerns about hair growth, feel free to reach out for personalized advice!
If you are experiencing hair loss, please consult with your doctor.
We recommend that you stop using the product and consult your physician or healthcare provider right away. Once you've done that, please inform us of the product you used and the reaction you experienced by contacting us at info@natureslittlesecret.net. We also suggest performing a patch test before using any new product, especially if you believe you may have heightened sensitivity.
Nature's Little Secret Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.natureslittlesecret.net (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[[
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 13 years old.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@natureslittlesecret.net or by mail using the details provided below:
145 Fleet St, #273, Oxon Hill, MD, 20745, United States
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message frequency may vary. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply. In addition, the Website uses cookies to help keep track of items you put in your shopping cart and to tell us if you have visited the Website in the past. This allows visitors to the online store to maintain shopping carts between visits. You can refuse cookies by turning them off in your browser.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
145 Fleet Street #273, Oxon Hill, MD 20746. Info@natureslittlesecret.net
This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.